This fast-growing software house provides customer relationship management and logistics solutions to a wide range of industries.
This is a first and second line technical support analyst role within a growing software company in Brighton. You will be speaking with customers day-to-day and solving technical problems, offering advice on the software products, configuring the software and using SQL to diagnose and fix any issues. You may use Python from time to time, so knowledge of Python is a bonus.
Responsibilities
- Technical support, responding to customer support issues via phone, email and ticketing systems
- Diagnose and resolve applications related to the web platform and mobile apps
- Running SQL queries and configuring the software
- Running Python scripts (Python experience is not essential)
- Collaborate with internal teams (development, product, account management) to ensure timely resolution and product improvement
- Identify and advise on recurring support trends
Skills
- 3+ years’ experience in a technical support or related role in tech.
- Strong analytical and problem-solving skills.
- Familiarity with web-based platforms, APIs and, ideally, mobile app troubleshooting.
- Knowledge of SQL.
- Strong communication skills for speaking with and educating customers and the various teams within the business.
