Build customer service experience with Premier Inn in a varied part-time role where you can support guests throughout their stay. As a Ground Floor Team Member, you could welcome arrivals, serve food and drinks or work alongside housekeeping to help prepare rooms. No previous experience is required, and you’ll receive training and support from your first shift. With guaranteed contracted hours, employee discounts and opportunities to progress within Whitbread, this role offers a practical introduction to working in hospitality.
About Premier Inn
Premier Inn is part of Whitbread, one of the UK’s leading hospitality businesses. Its hotel teams help guests enjoy a comfortable and welcoming stay at locations across the country.
Whitbread provides training and career development opportunities for colleagues at different stages of their working lives. The business is committed to creating an inclusive environment where people from every background can develop their skills and ambitions.
The Role
As a Ground Floor Team Member, you’ll help guests rest easy from the moment they arrive. This is a varied role that can involve supporting reception, serving meals and drinks or helping the housekeeping team prepare rooms.
You’ll work closely with colleagues across the hotel to deliver friendly service and maintain Premier Inn’s standards. The role provides an opportunity to learn different aspects of hotel operations while building confidence in a customer-facing environment.
Typical responsibilities may include:
- Welcoming guests and helping them throughout their stay.
- Supporting guest check-ins and answering questions about the hotel.
- Preparing and serving food, drinks and cocktails where required.
- Working with housekeeping colleagues to ensure rooms are ready for guests.
- Keeping reception, dining and shared areas clean and welcoming.
- Communicating with colleagues to help daily hotel operations run smoothly.
- Providing friendly and attentive customer service during every shift.
Company Culture
Whitbread believes that there should be no barriers to entry or limits to ambition. It aims to create a diverse and inclusive workplace where colleagues are valued regardless of their background or circumstances.
The company encourages applications from under-represented groups and can discuss reasonable workplace adjustments. Part-time and flexible working arrangements may also be supported where possible.
Benefits and Perks
- Pay of up to £13.06 per hour, depending on the vacancy.
- Guaranteed contracted hours rather than zero-hours contracts.
- Training and support from the beginning of your employment.
- Clear opportunities to build a longer-term career within Whitbread.
- Whitbread Benefits Card offering up to 60% off Premier Inn rooms.
- 25% discount on meals at Whitbread restaurants.
- Company pension scheme.
- Save As You Earn scheme.
- Discounts on shopping, household bills, travel, cinema visits, supermarkets and more.
- A complimentary Premier Inn breakfast for two when you join.
Requirements
You should have:
- A friendly personality and genuine interest in helping guests.
- Good communication and customer service skills.
- A positive attitude and willingness to learn.
- The ability to work effectively as part of a hotel team.
- Flexibility to support different areas of the hotel when needed.
- Availability to work the contracted hours stated in the individual vacancy.
No previous hotel, hospitality or customer service experience is required, as training is provided. Contract types and weekly hours vary between Premier Inn locations, so candidates should check the details of each vacancy before applying.
Click Apply Now to head to Whitbread’s careers website, browse the latest part-time Ground Floor Team Member opportunities with Premier Inn and apply for a role near you.
